Tuesday, October 17, 2006

How to 'break' a culture

It takes a long time to develop a good culture (5 to 10 years) but it can be lost very easily. Erosison will occur more quickly than grow, and single events can have a significant impact.

Examples of where it can go wrong include:

* Managers 'forgetting' to talk about safety
* Managers appearing to pay 'lip service' to safety
* Disciplinary action being taken that is perceived as unfair
* Failure to respond to issues raised by workforce
* Failure to consult workforce when decisions are made
* Poor business results leading people to believe their job is in danger

Events that can make it difficult to maintain a culture include
* High staff turnover
* Initiative overload
* Inconsistent decision making process

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