Tuesday, October 17, 2006

Organising - communication

Communication is much more than broadcasting messages. Successful communication means that messages are understood the same way by the receiver as was meant by the sender.

Effective communication relies on information:

* coming into the organisation
* flowing within the organisation
* going out from the organisation

The effectiveness of communication will depend on how a message is formed and presented. Written information can be part of the communication process (e.g. policy, procedures) and its readability, legibility and availability will influence its effectiveness. Options for written communication include:

* notice boards
* Newsletters
* Posters
* Competitions
* Notes in wage slips

More direct communication will usually be necessary. This can be through:

* Training, including induction and tool box talks
* Team briefings,
* Formal and informal meetings.
* Appraisal sessions

A lot of communication takes place during one-to-one chats (i.e. supervisor talking to team members, and peer to peer) and it is quite common for these to have a greater influence (even if wrong) than messages from the boss (which are correct but not presented appropriately)

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